Cebu Pacific has long been synonymous with affordable and budget-friendly air travel in the Philippines. Millions of Filipinos and foreign tourists use Cebu Pacific every year to get to their destinations quickly and cheaply. However, no airline is perfect and travelers may seldom encounter minor inconveniences such as flight delays and cancellations. Should that happen to you, it’s good to know that you can contact the Cebu Pacific hotline and customer service team to get the support and assistance you really need.
Cebu Pacific is the Philippines’ largest airline in terms of passengers. Boasting a fleet of 76 modern aircraft, the airline takes you to 36 domestic and 28 international destinations including Manila, Singapore, Bangkok, Seoul, Tokyo, Dubai, Hong Kong, Sydney, and more. Whether you want to hit the beaches of Boracay or go sightseeing in Singapore or visit Hong Kong Disneyland, Cebu Pacific takes you there without burning a hole in your pocket.
It’s really fun to travel especially if you take advantage of Cebu Pacific’s ever-popular piso sales. However, there’s nothing fun about having your flight cancelled or losing your luggage, which are some of the worst nightmares for travelers. Despite having an excellent reputation and track record, Cebu Pacific is sometimes the subject of complaints from customers who are less than happy with their service.
If you’re one of those who are not completely satisfied with Cebu Pacific, you can address your questions and concerns with their hotline and customer service team. Or if you need assistance with your bookings, you can talk to a customer service representative who can help you with rescheduling or rebooking your tickets.
This guide will discuss the various ways that you can contact the Cebu Pacific hotline and customer service team to get personalized assistance from the company, so let’s get started.
Cebu Pacific Domestic Hotline Numbers
For inquiries and booking assistance, you may call the Cebu Pacific hotline numbers (02) 8702-0888 in Manila, or (032) 230-8888 in Cebu. The hotline is available 24 hours a day, 7 days a week.
To call Cebu Pacific hotline using your mobile phone, just remove the prefix 0 attached to the area code, so just dial either (2) 8702-0888 or (32) 230-8888. Read this article to learn how to call a landline number using your mobile phone.
Make sure that you have your personal information ready, such as your email address and booking reservation number, if available. Providing the requested information will help customer support locate your reservation quickly and resolve your issues faster.
Cebu Pacific International Hotline Numbers
If you are residing outside the Philippines, you may call the following Cebu Pacific hotline numbers to get immediate answers to your queries:
- Australia: +61-2-9119-2956 (Open daily from 7 a.m. to 10 p.m., Philippine local time)
- China: +86-400-670-0780 (Open daily from 8 a.m. to 6 p.m., China local time)
- Hong Kong: +852-397-33800 (Open daily from 7 a.m. to 10 p.m., Philippine local time)
- Japan: +81-3-4578-1447 (Open daily from 8 a.m. to 6 p.m., Japan local time)
- Singapore: +65-315-80808 (Open daily from 7 a.m. to 10 p.m., Philippine local time)
- South Korea: +820-2-6105-2037 (Open Monday to Friday from 8 a.m. to 6 p.m., Korea local time)
Cebu Pacific Chat Support on Facebook
If you prefer to talk to the customer service team via online chat, you can do so by chatting with Charlie, Cebu Pacific’s friendly and intelligent chatbot on Facebook.
To start chatting with Charlie, go to the Cebu Pacific official Facebook page and then click the “Send Message” button. You can also click here to go straight to the Messenger chat window.
Click “Get Started” to start interacting with Charlie, and then click “Main Menu” to view your options. Here are some options that are available with Cebu Pacific chat support on Facebook:
- Search and book your flights
- View available destinations
- View travel requirements
- Manage your bookings
- View your itinerary
- Check-in for your flight online
- Check your flight status
- Cancel or rebook your flight
- Redeem your CEB Super Pass
- Check promos and seats on sale
If you wish to chat with a customer service agent, go to the “About Charlie” menu and click “How should I ask?” Afterwards, select “Chat with agent.” You will have to provide your email address and other required information to proceed.
To go back to the main menu, simply type “Main Menu” and you will again be presented with several options.
Note: You can request a live chat with a customer service agent anytime by typing “Chat with agent” or your particular question or concern. When prompted with several options, select “I have a question” and then click the “Chat with agent” button on the next step.
Cebu Pacific Website Chat Support
Charlie the chatbot is also ready to field your questions and concerns on the Cebu Pacific website itself. Head over to the website at cebupacificair.com and then click the chat icon at the bottom-right corner of the screen.
The website chat feature works just like the one on Facebook. You just click the button that is related to your problem or concern (e.g. “Manage my booking”) , and Charlie will provide you with the information and resources that you need.
If Charlie cannot answer your question or help you with your problem, you can request personalized assistance from a live customer service agent by clicking the “Chat with agent” button when it becomes available.
Cebu Pacific Twitter Support
Have a Twitter account? Then tweet the Cebu Pacific official Twitter account @CebuPacificAir and they will reply to any of your concerns.
You can also send them a direct a message (DM) if you wish to contact them privately. You don’t need to follow them on Twitter in order to tweet or DM them.
Cebu Pacific Head Office
When you have exhausted all your available options online and you still can’t find the solution to your problem, you can drop by the Cebu Pacific head office located at the Cebu Pacific Building, Domestic Airport Road, Pasay City 1301 Philippines. Click here to view the location on Google Maps.
Domestic Sales Offices
For any sales-related inquiries, you can visit any of the following Cebu Pacific sales offices in the Philippines. Take note that all transactions including bookings must be done via the their website or on Facebook Messenger.
- NAIA Terminal 3: Level 3, Departure Hall, NAIA Terminal 3, Andrews Ave., Pasay City (Open daily from 8 a.m. to 5 p.m.)
- Mactan Terminal 1: Mactan Cebu International Airport, Lapu-Lapu Airport Road, Lapu-Lapu City, Cebu (Open daily from 8 a.m. to 5 p.m.)
International Sales Offices
- China: Unit 2306-2307 Times Square, 93 Huai Hai Zhong Road, Shanghai, China. Telephone: +86-400-670-0780
- Hong Kong: Room 408-9, 4th Floor, Wing On Plaza, 62 Mody Road, Tsimshatsui East, Kowloon, Hong Kong. Telephone: (852) 5803-3088
- Japan: Nihonbashi Ohedo Building, 7F 2-5-6 Hihonbashi Kayobacho, Chou-Ku, Tokyo, Japan. Telephone: (813) 45781447
- South Korea: RM 907 of President Hotel, 16, Euljiro, Joong-Gu, Seoul, South Korea. Telephone: (822) 6105-2037
Parting Words
There’s no doubt that Cebu Pacific rules the skies as far as low-cost air travel in the Philippines is concerned. Whether you are a seasoned traveler or a first-time tourist, you can be rest assured that you’ll get prompt and immediate assistance from the Cebu Pacific hotline and customer service team should you encounter any problems. Be sure to consult the Help Center first to read the frequently asked questions and answers before you reach out to customer support.
