How to Contact GCash Hotline and Customer Service (2025 Updated)

Are you having problems with your GCash transfer, cash-in or withdrawal? Instead of ranting about it on social media, you may call the GCash hotline number to get much-needed support and assistance. There are several ways to contact GCash customer service through telephone, email and chat to help resolve any issues you are having.

While GCash is arguably the most popular mobile wallet app in the Philippines, it is not without its share of problems. Some GCash customers have complained that their cash transactions take a long time to complete. There are also reports of funds failing to arrive at the recipient’s account as well as errors when logging in or adding money.

But before you pick up the phone to call the GCash hotline, it’s better to consult the GCash Help Center website first. Chances are, you will find the solution to your problem there. Only call the GCash hotline or submit a support ticket if you can’t find the answer in the GCash Help Center.

Keep in mind that GCash phone and chat support are only available during regular business hours from Monday to Friday, 9:00 AM to 5:00 PM. However, you can still submit a support ticket or send an email outside of business hours. GCash customer support usually takes 24-48 hours to respond to emails and tickets.

By the way, GCash no longer accepts inquiries and support requests via Facebook and Messenger. Beware of any Facebook page that pretends to be GCash customer support. Only follow the official GCash page and don’t entertain messages from pages pretending to represent GCash to avoid getting scammed.

GCash will not ask for your MPIN. Anyone who asks for your MPIN is most likely a scammer looking to gain access to your GCash account. Do not give your MPIN for whatever reason, even if the customer support representative asks for it.

Chat with Gigi on the GCash App

What better way to ask for support than within the GCash app itself? GCash has removed the option to submit a support ticket, but you can still chat with their chatbot named “Gigi.”

To start chatting with Gigi, open the GCash app and select Help on the top-right corner to access the Help Center.

Next, tap the “Chat with Gigi!” button at the bottom of the screen.

On the chat screen, type your message and explain your situation as clearly and completely as possible. Gigi will try her best to answer your query.

For example, if you accidentally sent money to the wrong number, you can type the following:

Hello, I would like to request assistance in recovering the money that I accidentally sent to the wrong recipient. The reference number for the transaction is 1234567890. Thank you.

Chat with Gigi on the GCash Help Center

If you don’t have access to the GCash app right now, you can still reach out to the GCash customer service team via the Help Center website.

As mentioned, GCash no longer allows you to open a support ticket directly. But don’t worry because you can still chat with “Gigi,” their virtual assistant and chatbot.

Go to the GCash Help Center website and then click the “Chat with Gigi” button on the bottom-right corner.

Type your question, issue or concern. For best results, provide your email address, full name and GCash-registered mobile number.

To expedite your support request, be sure to include as many details as possible. For example, if your cash-in transaction failed, you may include the following details in the form:

• Cash-in channel
• Exact amount
• Date and time of the transaction
• Transaction ID or reference number

Call 2882

If your support request is urgent, you may call the GCash hotline number 2882 to speak to a customer service representative. The GCash hotline is available everyday from Monday to Sunday, 8:00 AM to 5:00 PM and is toll-free for Globe subscribers.

PLDT, Smart and other non-Globe subscribers may call the GCash contact number (02) 7730-2882. This is a landline number so airtime and long-distance charges may apply.

If you’re calling from your mobile phone, check out this article to learn how to call a landline number using your Smart or Globe cellphone.

Send an Email to GCash Customer Service

Another way to contact GCash support is to send an email to support@gcash.com.

Here’s an email template that you can use (be sure to edit it with your own information):

Dear GCash,

I am a registered GCash user with mobile number 09123456789. I would like to report a problem with my GCash transaction wherein I failed to receive the money from my PayPal cash-in (replace this with your own issue).

I have included the following information for your investigation and resolution:

Name: Juan dela Cruz
GCash Number: 09123456789
Amount: 500.00
Date and Time of Transaction: April 4, 2021, 8:30 PM
Reference Number: 000123456789

Thank you so much and I’m looking forward to hearing from you.

Regards,
Juan dela Cruz

In most cases, a GCash customer service representative will reply within 24 hours.

Send a Message on Twitter/X

If you have a Twitter account, you can tweet or send a direct message to the official GCash page on Twitter/X @gcashofficial.

Please include the reference number or your ticket number if you have already submitted a support ticket.

Frequently Asked Questions

Is the GCash hotline available 24/7?

The GCash customer service number 2882 is available from Monday to Sunday, 8:00 AM to 5:00 PM.

Is the GCash hotline free of charge?

Yes, the GCash customer service hotline is toll-free for all Globe and TM subscribers. Non-Globe and landline callers may be charged the prevailing airtime and interconnection rates.

How can I call the GCash hotline from my landline phone?

To call the GCash hotline via telephone, dial (02) 7730-2882. If calling from overseas, please include the country code +63 at the beginning.

How can I call the GCash hotline from a Globe or other non-Smart number?

To call the GCash customer service hotline using a Globe, TM, DITO, or any other non-Smart cellphone number, just dial (2) 7730-2882.

Final Thoughts

Getting your GCash issues resolved shouldn’t be a problem as long as you know where to get help. Whether it is through phone, email or chat, there’s a support channel that will assist you with your issue or concern with GCash.

Bear in mind that GCash sometimes takes a long time to respond to your queries due to the number of cases they are handling, so please be patient and wait for a customer support representative to attend to your concern. If you haven’t received a response after 2-3 days, you can raise the issue on their official Twitter account.