Suppose that you got married recently and assumed your husband’s surname. The next step you can do is to update your SSS membership records to reflect your new civil status and surname. You can either go to the SSS office and fill out a member data change request form (E-4 Form), or you can update your SSS membership information online using your computer or mobile device.
As a member of the Social Security System (SSS), it is your obligation to ensure that your membership records are accurate and updated. Failure to report changes in your name, civil status, contact details, and other personal information could lead to delays in the processing and release of your benefits.
You can also update your SSS membership information to rectify any errors that were previously entered during registration. Let’s say that you discovered that the name in your birth certificate is different from the name that you are using. You can report this fact to the SSS and provide additional documents, such as your birth certificate, to support your claim.
In the past, you had to visit the nearest SSS branch and submit the E-4 form (member data change request form) if you want to update your SSS membership information. Luckily for you and many SSS members, you can now update your SSS information online through the My.SSS website and mobile app. Using your computer or smartphone, you can request a member data change and upload the required supporting documents, if necessary. You will receive a notification via email if your update request is granted.
We’ll teach you how to update your membership information online through the SSS portal so that you don’t have to fill out a form and go to the SSS office. Make sure that you already have a My.SSS account. If you don’t have a My.SSS account yet, you can sign up on this page.
How to Update Your Contact Information
You should update your contact information if you moved to a different address, changed your mobile number or created a new email. This ensures that you’ll receive all communication from the SSS such as emails and text messages.
Under the Online Correction section, choose the data that you want to change:
- Mailing Address
- Foreign Address
- Telephone Number
- Mobile Number
- Email Address
Tick the checkbox corresponding to the data to be edited.
Enter the required information. For example, if you want to change your mailing address, you enter the following information:
- Room/Floor/Unit No. and Building Name
- House/Lot and Block No.
- Metro Manila/Province
- Postal Code
Click NEXT to proceed to the next step or CLEAR to clear all fields and start all over again.
Review your submitted information to ensure correctness and accuracy.
Click SUBMIT to proceed with your data change request.
A popup dialog will inform you that you have successfully updated your SSS information. Click OK to continue.
You can download or print the generated Online Data Change Request form. It contains your transaction number and the details of your data change or correction request.
You will also receive an email with confirmation of your SSS profile update along with the transaction number and the Online Data Change Request form in PDF format.
How to Update Your SSS Member Information (Simple Correction)
The SSS portal accepts requests for simple corrections to your name, sex and civil status. For example, if the name in your SSS profile is “Crestito” but the real name in your birth certificate is “Cristito,” you can update your SSS membership information to correct the error.
However, if you have a legal change of name, or if the new corrected name is totally different from the old name (for example, “Jose” to “Joey”), then that is not considered as a simple correction and you will have to personally fill out and submit the E-4 Form to the SSS, along with the required supporting documents.
If you’re female and got married, you can change your civil status from single to married on your SSS online account. You will have to provide your marriage certificate as proof. However, to request a change of name after assuming your husband’s surname, you will have to fill out and submit the E-4 Form to the SSS branch because you can only request simple corrections online.
Follow these steps to update your SSS information online and request a simple correction to your name, sex and civil status.
Login to your My.SSS account. Navigate to E-SERVICES and on the dropdown menu, click Request for Member Data Change (Simple Correction).
Select the information that you want to change:
- Correction of Name: from “i” to “e” or vice versa, from “u” to “o” or vice versa, correction of one or two letters, and inclusion or deletion of space and special characters.
- Correction of Prefix: from “Ma.” to “Maria” or vice versa.
- Encoding of Middle Name: to complete the existing middle initial in the database, e.g. from “C” to “Cruz.”
- Correction of Suffix of Name: Jr., II & III
- Sex (Gender)
- Civil Status
- From Single to Married only.
Tick the checkbox that corresponds to the data to be edited.
In this example, we want to update our name. Enter the new information in the corresponding field on the right, and then click the UPLOAD button.
The Upload Documents dialog will appear. Click “Choose File” to select the supporting document (birth certificate) to be attached.
Only JPEG/JPG and PDF files with a maximum file size of 2MB are accepted. You can use an app like CamScanner to scan your document and turn it into a PDF file.
If you don’t have a birth certificate, you can submit any of the following ID cards or documents:
- Driver’s License
- Professional Regulation Commission (PRC) card
- Seaman’s Book (Seafarer’s Identification and Record Book)
In the absence of the above ID cards or documents, you may submit any two (2) of the following, both with the correct name and at least one (1) with date of birth:
- ATM Card (with cardholder’s name)
- Alien Certificate of Registration
- Bank Account Passbook
- Baptismal Certificate of child/children
- Birth Certificate of child/children
- Certificate of Licensure/Qualification Document from Maritime Industry Authority (MARINA)
- Certificate from Office of Muslim Affairs
- Certificate from Office of Northern Cultural Community
- Certificate from Office of Southern Cultural Community
- Certificate of Naturalization from the Bureau of Immigration
- Company ID Card
- Company Representative Authorization Card(ACR) issued by SSS
- Credit Card
- Firearm License card issued by Philippine National Police (PNP)
- Fisherman’s card issued by Bureau of Fisheries and Aquatic Resources (BFAR)
- GSIS Card/Member’s Record/Certificate of Membership
- Health or Medical Card
- ID card issued by (LGUs) (e.g. Barangay/Municipality/City)
- ID card issued by professional association recognized by PRC
- Life Insurance Policy
- Marriage Contract or Certificate of Marriage
- Membership card issued by a private company
- National Bureau of Investigation (NBI) Clearance
- Overseas Worker Welfare Administration (OWWA) card
- Pag-IBIG or Home Development Mutual Fund (HDMF) Member’s Data Form
- Philippine Health Insurance Corporation (PhilHealth) ID card or Member Data Record (MDR)
- Police Clearance
- Postal ID Card
- School ID Card
- Seafarer’s Registration Certificate issued by (POEA)
- Senior Citizen Card
- Student Permit issued by Land Transportation Office (LTO)
- Taxpayer’s Identification Number (TIN) card
- Transcript of Records
- Voter’s Identification Card or Affidavit/Certificate of Registration
Click “Required Supporting Documents” to know all the documentary requirements.
After attaching the documents, check the box that says, “This is to certify that all information and documents presented are true” and click Submit.
If your submission is successful, you will see the message, “You have successfully submitted your Member Data Change Request (Simple Corrections) to SSS…” along with your transaction number. Check your email for the notification of your data change request. You will receive another email to update you on the status of your request, whether it is approved or rejected.
There you have it. You’ve just learned to how to update your SSS information online to reflect changes in your personal and contact details. If changing or updating your membership data through your SSS online account is not possible or applicable (such as changing your dependents or beneficiaries), pay a visit to the nearest SSS branch and submit the SSS E-4 Form (Member Data Change Request). Don’t forget to bring your documentary requirements, a list of which can be found in the form.
If you have any questions or concerns about your SSS membership, send an email to [email protected] or call the toll-free hotline 1-800-10-2255777.