Do you have a Hostgator login problem and you cannot access your Hostgator cPanel? Look no further because I will share with you some solutions to this quite common issue.
Hostgator is one of the most popular web hosting companies around. They’re one of the web hosting providers that I usually recommend to beginners or newbies when they want to build their first websites. Why? Because they’re reliable and their customer support is great. They’ve been around for more than 16 years and show no signs of slowing down.
I’ve been a long-time Hostgator customer and I can say that I was satisfied with their services. I’m not saying this to promote their products because I’m no longer hosting with them (I’m now with Cloudways). Although I’m still an affiliate of Hostgator, I no longer go out of my way to promote them. However, I still recommend them to beginners who want to get their feet wet with web hosting. After all, I started my blogging journey with Hostgator and have nothing but good things to say about them. Whenever I had any issues or problems with my websites, they were quick to respond and help me out.
That was a few years ago though and things could have changed now for better or for worse. Some people have complained about Hostgator providing a poor service lately, especially after their acquisition by Endurance International Group (EIG). I cannot verify those claims personally because as I’ve said before, I’m no longer with them.
Hostgator is a big company with millions of customers, so it’s already a given that they will have many complaints from people with gripes about poor service, customer support, downtime, etc. After all, people love to complain and post their grievances online.
To be on the safer side, I suggest that you try their service personally by signing up for the short term (possibly 1 or 3 months). If you’re not completely happy, you may cancel your account and ask for a refund. Hostgator has a 45-day refund policy.
Now back to the topic at hand. Some people have encountered Hostgator login problems in which they cannot access their Hostgator cPanel or control panel. There are several causes for this and I will share with you some solutions to these problems.
Hostgator Account Verification
One reason that you cannot login to Hostgator cPanel is when your account is temporarily deactivated because you need to submit some verification documents. This is done to protect against fraudulent transactions which is quite common in the web hosting industry.
Based on my experience, you will be asked to provide a scanned copy of a valid ID showing the name you used to register with Hostgator. Some customers also said that they were requested to provide a copy of their credit card. I wasn’t asked to do that because I paid through PayPal.
After submitting the required documents, Hostgator will send you another email informing you that your account has been activated. You can then log in to your Hostgator cPanel using the username and password stated in the welcome email.
Incorrect URL
Make sure that you use the correct link or URL given in the welcome email. It looks like a bunch of number with “cpanel” at the end. For example, http://67.18.137.226/cpanel.
You will need to use that link until you have changed the domain name servers (DNS) for your domain. It will take up to 48 hours after the change for the DNS to be completely resolved to Hostgator’s nameservers. In most instances, it will take less than 6 hours. You can use a service like What’s My DNS to check if the DNS has been completely propagated.
When the DNS has been propagated, you can then use your domain to log in to Hostgator cPanel. For example, http://mysite.com/cpanel (change “mysite.com” to your own domain).
Cloudflare Issues
This is not as common as the others because not everyone uses Cloudflare. For the uninitiated, Cloudflare is a company that provides content delivery network services, DNS services and DDoS mitigation, among others. I use Cloudflare’s free plan for some of my important websites.
The problem is that cPanel becomes a bit of a mess under Cloudflare. There might be some login issues and clicking something forces the user to be logged out automatically.
The solution is to use the Hostgator cPanel subdomain such as http://cpanel.mysite.com instead of http://mysite.com/cpanel (change “mysite.com” to your own domain).
Wrapping It Up
I hope that this article helps you with your Hostgator login problem. If none of these solutions work for you, please don’t hesitate to comment below and I will try my best to help.
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