If your car already has an Autosweep RFID sticker, it’s important to check your balance from time to time. By checking your balance regularly and especially before your trip, you’ll avoid unnecessary hassles and inconvenience while ensuring a smooth and seamless experience at the toll gates.
Autosweep is a cashless electronic payment system that uses radio-frequency identification (RFID) technology to automatically collect toll fees from drivers passing through several Luzon expressways such as the Skyway, South Luzon Expressway (SLEX), NAIA Expressway, and STAR Tollway.
Drivers passing through these expressways need to have the Autosweep RFID sticker placed on the windshield of their vehicles in order for their toll fees to be debited from their accounts.
Aside from having the RFID stickers installed on your vehicle, you should also take the time to check your account balance. Autosweep has a minimum maintaining balance of ₱100 for Class 1 vehicles, ₱200 for Class 2, and ₱300 for Class 3. If your account falls below the minimum maintaining balance, an “insufficient balance” error may occur and you may face heavy fines or possibly a traffic citation.
To avoid inconvenience to yourself and to other motorists, make sure to check your Autosweep balance before your trip and to reload your account if your balance is running low. Autosweep offers three ways to check your account balance: through their website, using the mobile app, and via SMS, so choose the one that’s most convenient for you.
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How to Check Your Balance on the Autosweep Website
Go to the Autosweep RFID balance inquiry website and register for a free account. If you already have an account, just enter your email address and password to sign in.
The following information are needed to register for your Autosweep RFID account:
- Account Number – Your Autosweep account number is usually 6 digits long and can be found at the back of your Autosweep RFID card.
- Plate Number or Card Number – Your card number can also be found at the back of your Autosweep RFID card.
- Email Address – Enter an active and working email address (e.g. Gmail, Yahoo Mail). This is where your account password will be sent upon registration.
- Full Name – Provide your complete name.
After filling out the online registration form, check the box for “I hereby certify that the information provided above is true, correct and complete…” and then click “Register.”
Open your email inbox and look for the email with the subject “Autosweep RFID Account Registration.” If you haven’t received the email, you may check your Spam folder to see if it was delivered there. This email contains your login credentials (username and password) so don’t delete it.
Now go back to the balance inquiry website and sign in using your email address and password. If you forgot or lost your password, you can reset it by clicking the “Forgot Password?” link below the login form.
To check your Autosweep balance, go to “Enrolled Accounts” and then click the “Balance” button.
You can now see your account balance in pesos. If you want to request a Statement of Account (SOA), simply select the month and year, and then click “Generate SOA.”
To summarize, these are the steps to check your balance on the Autosweep RFID website:
- Open the balance inquiry website and register for an account by entering your account number, plate number or card number, email address, and full name.
- Check your email for your account password.
- Login to your account using your registered email address and password.
- Under the “Enrolled Accounts” section, click “Balance.”
- You can now see your account balance.
How to Check Your Balance Using the Autosweep Mobile App
Aside from the Autosweep RFID website, you can also check your account balance using the Autosweep mobile app which you can download from Google Play (at the moment, the app is not yet available on the Apple App Store).
The Autosweep mobile app uses the same login credentials as the website. So if you already have an account on the Autosweep website, simply enter your registered email address and password on the mobile app. If you don’t have an account yet, click the “Register” button and enter your account details.
To check your account balance on the mobile app, tap the “Balance” icon on the home screen.
You will immediately see your account balance at the top of the screen.
By the way, you can still check your balance without signing in to your account. To do this, just launch the Autosweep mobile app and then tap the “QUICK BALANCE” button. Enter your RFID account number and then tap “Check Balance” to view your balance.
Aside from checking your account balance, the mobile app also lets you calculate your toll fees, get traffic updates, and report your concerns.
How to Check Your Autosweep Balance via SMS
If you don’t want to register an account or download the mobile app, you can check your account balance via SMS or text message.
There are two ways to check your Autosweep RFID balance via SMS. Just send a text message to 09178608655 (Globe) or 09188608655 (Smart) using any of the following formats:
- AUTOSWEEP <space> BALINQ <space> PLATE NUMBER
- AUTOSWEEP <space> BALINQ <space> CARD NUMBER
For example, if your card number is B123456, then you can text AUTOSWEEP BALINQ B123456.
Note: Some users have reported that the SMS balance inquiry system responds with a “Your mobile number is not registered” error even when the correct mobile number is used. For this reason, it’s advisable to check your balance through the Autosweep website or the mobile app instead.
Frequently Asked Questions
Where can I reload my Autosweep RFID account?
You can top up your Autosweep account online using e-wallets such as GCash, Maya, Coins.ph, GrabPay, and Diskartech, as well as banks such as BDO, BPI, UnionBank, Chinabank, RCBC, and more.
For offline and over-the-counter payments, you can reload your account through Bayad Center, 7-Eleven, SM Business Centers, Tambunting, Villarica, RD Pawnshop, Cebuana Lhuillier, Petron, and other loading partners.
What is the minimum maintaining balance?
The minimum maintaining balance is ₱100 for Class 1 vehicles, ₱200 for Class 2 vehicles, and ₱300 for Class 3 vehicles.
What happens if I have insufficient balance?
Based on the terms and conditions, subscribers whose accounts have fallen below the minimum maintaining balance will not be allowed to pass through the electronic toll collection (ETC) lanes. Their accounts will be temporarily deactivated and they must use the cash lane until their balance is replenished.
Does my Autosweep RFID load expire?
No, the Autosweep RFID load doesn’t expire. However, Autosweep RFID stickers that haven’t been used for more than 12 months will be automatically deactivated.
Can I transfer my load balance to another account?
Yes, you can transfer your unused load balance to another account by filling out the Subscriber Transfer request form. Email the form to [email protected] together with your valid ID, or submit it to any Autosweep RFID station.
I accidentally reloaded the wrong Autosweep card. What should I do?
If you entered the incorrect account number, plate number, or card number when reloading, you can request a reversal of the transaction by contacting the loading partner.
Key Takeaways
The importance of checking your Autosweep balance cannot be overstated. Don’t leave home without checking your account balance first; you don’t want to incur hefty fines or cause inconvenience to other motorists just because you forgot to reload your RFID card.
For any inquiries and concerns, call the Autosweep hotline (02) 5318-8655 or email [email protected].
