The Social Security System (SSS) has an online portal where members can access their records and transact with the agency solely through the Internet. There are instances, however, where you have no other option but to go to the SSS office. But before you pay a visit, you should first schedule an online appointment with the SSS.
Due to quarantine restrictions, the SSS has implemented an online appointment system wherein members have to set an appointment with their chosen SSS branch before they will be allowed inside the premises and their concerns attended to by the staff. The online appointment system helps reduce congestion at SSS branches and ensures that transactions are conducted in an orderly and systematic manner.
Many SSS branches are no longer accepting walk-ins so make sure that you have already scheduled your appointment before heading there. Appointments are set through the My.SSS portal using your computer or mobile phone, and it normally takes a minutes or two. If you don’t have a My.SSS account yet, you may read this article to learn how to register and activate your account.
In this article, we’ll teach you how to schedule an appointment with the SSS with your preferred date and time. At the moment, you can only set appointments through the My.SSS portal; the SSS mobile app doesn’t have the option to schedule an appointment yet.
How to Set an Appointment with the SSS
To start, open your web or mobile browser (such as Google Chrome) and login to your My.SSS account. If you forgot your login details, read this article to learn how to recover your SSS password or user ID.
After logging in, select MEMBER INFO on the menu bar and then click “Appointment System” on the dropdown menu.
You’re now on the member’s appointment page. Select the purpose of your visit on the dropdown field:
- Members Data Change (E4)
- Funeral Claim Application
- Death Claim Application
- Disability Claim Application
- Retirement Claim Application
- Medical Examination on Disability/Sickness Claim
- Issuance of Certification for Member/Non-member
- Issuance of Certification for Pensioner
- Employee (EE) Contribution Verification
- Self-Employed/Voluntary Member (SE/VM) Contribution Verification
- Submission of Required Documents for SS Number Application
Next, select your region (NCR, Luzon, Visayas or Mindanao) and then choose the SSS servicing branch where you will go for your appointment.
Choose from the available time schedules as well as the counter number. After that, write down your concern or complaint.
Finally, click “Submit” to book your appointment.
That’s it. You have successfully scheduled an online appointment with your chosen SSS branch.
Take note of your appointment details such as your transaction number. You may also print the appointment confirmation for your reference.
Check your email for the confirmation of your appointment request. The email contains your appointment details as well as information on how to cancel your appointment.
Go to the SSS office on the day and time of your appointment. Don’t forget to bring your SS card or two valid IDs (at least one ID with photo for authentication).
The SSS online appointment system is a welcome development as it ensures that members get the priority service that they deserve, and eliminates long queues and hours of waiting. So before you head straight to the SSS office, make sure that you have already scheduled your appointment to avoid any unnecessary inconvenience.
If you have any issues with your SSS online appointment, you may call the SSS toll-free hotline 1-800-10-2255777 (1-800-10-CALLSSS) or email [email protected].