SSS Text Inquiry: How to Inquire About Your Contributions and Loans via SMS

Do you know that you can inquire about your SSS contributions, loans and benefits through text? That’s right, the Social Security System allows you get much-needed information via the Text-SSS facility. No need to connect to the Internet and log in to the SSS website to know the status of your loans or contributions.

Although you can inquire about your membership and check the status of your contributions and loans using the SSS website, there might be times when you can’t access your My.SSS online account. If you don’t have access to the Internet or simply can’t be bothered to sign in to your account, you can text SSS instead and get immediate answers to your inquiries.

For example, you want to know your payment reference number (PRN) but you don’t have the time to check it on the SSS website. What you can do is to text SSS and you will immediately get your PRN. The Text-SSS is not limited to getting your PRN, however. You can use it to know the status of your contributions, inquire about your loan balance, check the status of your SSS benefit claims, or even submit your complaints.

Take note that the Text-SSS service charges ₱2.50 per inquiry for Globe and Smart subscribers and ₱2.00 per inquiry for Sun subscribers.

Step 1: Register for Text-SSS

First, you need to register by texting SSS REG <SS Number> <Birthday MM/DD/YYY> to 2600.

For example: SSS REG 0529310429 07/20/1990.

Upon registration, you will receive a personal identification number (PIN) that you will use for SSS text inquiries.

To reset your PIN and get a new one, send SSS RESET <SS Number> <Birthday MM/DD/YYYY> to 2600.

Step 2: Text the Keyword to 2600

Making an SSS text inquiry is so easy. All you have to do is to text the specific keyword for your desired inquiry to 2600. These are the inquiries that you can perform through the Text-SSS service:

Get Your Payment Reference Number (PRN)

If you want to know what your PRN is, you can inquire about it via text. SSS will then send you the PRN for the applicable months and the amount that you need to pay. You can then use the PRN to pay your contribution at an authorized payment center.

To get your payment reference number (PRN), text SSS PRN <SS Number> <PIN> <Birthday MM/DD/YYYY> to 2600.

For example: SSS PRN 0529310429 1234 07/20/1990.

Inquire About Your Contributions

Perhaps you want to know how many contributions you have made as well as the month you last posted your contribution. You can simply text SSS and they will inform you of the status of your contributions.

To inquire about your contributions, text SSS CONTRIB <SS Number> <PIN> to 2600.

For example: SSS CONTRIB 0529310429 1234.

Inquire About Your Loan Balance

Assuming that you have an existing SSS loan, you can make a text inquiry about your remaining loan balance.

To inquire about your loan balance, text SSS LOANBAL <SS Number> <PIN> to 2600.

For example: SSS LOANBAL 0529310429 1234.

Check the Status of Your Loan

If you have a pending loan application with the SSS, you can inquire about its status to know if your application was approved or rejected. You can also use it to know the date when your loan application was approved.

To inquire about the status of your loan, text SSS LOANSTAT <SS Number> <PIN> to 2600.

For example: SSS LOANSTAT 0529310429 1234.

Check the Status of Your Benefit Claim

To inquire about the status of your SSS benefit claims, just text the following keywords:

• Sickness benefits – SSS STATUS Sickness <SS Number> <PIN> to 2600.
• Maternity benefits – SSS STATUS Maternity <SS Number> <PIN> to 2600.
• ECMed benefits – SSS STATUS ECMed <SS Number> <PIN> to 2600.
• Retirement benefits – SSS STATUS Retirement <SS Number> <PIN> to 2600.
• Disability benefits – SSS STATUS Disability <SS Number> <PIN> to 2600.
• Funeral benefits – SSS STATUS Funeral <SS Number> <PIN> to 2600.
• Death benefits – SSS STATUS Death <SS Number> <PIN> to 2600.

Other Inquiries (No Registration Required)

The following inquiries don’t require registration with the Text-SSS service. The service fee of ₱2.50 for Globe/Smart and ₱2.00 for Sun still applies.

Find the Nearest SSS Branch

Do you want to know the address or location of the SSS branch in your city or municipality? Just text SSS BRANCH <City/Zip Code> to 2600.

For example: SSS BRANCH Makati or SSS BRANCH 6000.

Inquire About the Requirements for Benefit Claims

If you want to know the documentary requirements that are needed in order to claim benefits, just text these keywords:

• Sickness benefits – SSS DOC Sickness to 2600.
• Maternity benefits – SSS DOC Maternity to 2600.
• ECMed benefits – SSS DOC ECMed to 2600.
• Retirement benefits – SSS DOC Retirement to 2600.
• Retirement benefits with minor dependent – SSS DOC Retirement Minor to 2600.
• Disability benefits – SSS DOC Disability to 2600.
• Funeral benefits – SSS DOC Funeral to 2600.
• Death benefits – SSS DOC Death to 2600.

Inquire About the Requirements for UMID, Membership and Changes in Member’s Data

Text these keywords if you want to know how to get an SSS ID or UMID card, become an SSS member, or change your membership data:

• SSS ID or UMID – SSS ID to 2600.
• OFW membership – SSS OFW to 2600.
• Self-employed membership – SSS SELF to 2600.
• Voluntary membership – SSS VOL to 2600.
• Change in member’s data – SSS CHANGE to 2600.

Send Feedback or Complaint

Do you have a concern or complaint that you want to address to SSS? There’s no need to send an email or make a phone call. Just text SSS FEEDBACK <SS Number> <Feedback/Complaint/Concern> to 2600.

For example: SSS FEEDBACK 0529310429 Contribution not posted.

Inquire About All Keywords

If you can’t remember the keywords to use for the Text-SSS service, just text SSS HELP to 2600 and get a list of keywords that you can use for your inquiries.

Final Thoughts

Thanks to the Text-SSS service, you will get instant and immediate answers to your inquiries with hardly any effort. This feature is extremely useful for members who don’t have access to the Internet or can’t log in to their SSS online accounts for whatever reason.

However, it only gives you basic information, so if you need more detailed information or personalized assistance from the SSS, you can call their toll-free hotline number 1-800-10-2255777 (1-800-10-CALLSSS).