How to Update Your PhilHealth MDR or Member Data Record Online

Do you want to change or update your membership information in PhilHealth? You don’t need to visit the PhilHealth office to do that, because you can update your PhilHealth MDR online in the comfort and convenience of your home.

As a member-beneficiary of the Philippine Health Insurance Corporation (PhilHealth), it’s your obligation to ensure that all the information listed in your PhilHealth Member Data Record (MDR) are correct and accurate. Having wrong or inaccurate information in your MDR might cause unnecessary delays in the approval and releasing of your PhilHealth benefits, or even worse, outright denial of your application for benefits.

You certainly don’t want to encounter any delays when claiming your PhilHealth benefits. That is why you should update your PhilHealth MDR whenever there are any changes in your personal information, such as a change of name due to marriage or a change of address and contact details. You should also update your PhilHealth information if you want to add dependents.

In the past, updating your PhilHealth MDR requires you to visit the PhilHealth office and to submit a duly accomplished PhilHealth Member Registration Form (PMRF). But if can’t or don’t want to go to the PhilHealth branch for whatever reason, you can still update your PhilHealth MDR online. You only need an email address and a computer or mobile phone with Internet access to update your PhilHealth membership information.

In this article, we’ll teach you how to update your PhilHealth MDR online as well as how to fill out the PhilHealth Member Registration Form (PMRF) properly. Make sure that you already know your PhilHealth identification number. Read this article to learn how to retrieve your PhilHealth number in case you’ve lost or forgotten it.

When to Update Your PhilHealth MDR

You should update your PhilHealth MDR if there are significant changes in your personal information or if there is incorrect or misspelled data. The following are some reasons why you should update your PhilHealth membership information:

• Correction of name
• Correction of date of birth
• Correction of sex/gender
• Change of name due to marriage
• Change of civil status (e.g. single to married)
• Change of home or mailing address
• Change of telephone or mobile number
• Change of email address
• Updating of monthly income
• Adding dependents

In the PhilHealth Member Registration Form or PMRF, you will have to check the appropriate box that indicates your desired changes, and then provide both the old (or incorrect) and new information. You will also have to submit documents to support your changes (e.g. birth certificate).

Step-by-Step Guide to Update Your PhilHealth MDR Online

At the moment, the PhilHealth member portal doesn’t offer the ability to update your membership data online. What you can do instead is to fill out the PMRF and email it to PhilHealth, who will then update your information on your behalf.

Don’t worry because we’ll guide you through the steps in updating your PhilHealth MDR online, from downloading the PMRF to submitting it via email.

Step 1: Download and Print the PMRF

The first thing you should do is to download the PhilHealth Member Registration Form (PMRF). Click here to view or download the form. If you’re using Chrome on your computer, the document will open in a new tab. After opening or downloading the PMRF, print it by pressing Ctrl + P on your keyboard.

Note: It’s highly recommended to print the document on A4 paper to avoid printing errors.

Download PMRF

Optionally, you can also download your PhilHealth Member Data Record (MDR) from the PhilHealth member portal so that you can view the existing information that need to be updated. Read this article to learn how to get your PhilHealth MDR online.

Step 2: Fill Out the PMRF

After printing the PMRF on A4 paper, it’s time to fill out the form. Using a black ballpoint pen, write all the required information in UPPER CASE/CAPITAL LETTERS. If the information is not applicable, write “N/A.”

• PhilHealth Identification Number – Write your 12-digit PhilHealth number. Read this article if you lost or forgot your PhilHealth number.
• Purpose – Check “Updating/Amendment” only.
• Preferred KonSulTa Provider – Check out this list of accredited KonSulTa providers.

I. Personal Details

• Member – Write your last name, first name, name extension (e.g. Sr., Jr.), and middle name. Check the boxes for “No Middle Name” and “Mononym” if applicable (mononym means your name is only one word).
• Mother’s Maiden Name – Write your mother’s complete name before her marriage and as it appears on your birth certificate.
• Spouse – Write your husband’s or wife’s complete name.
• Date of Birth – Write your date of birth in MM/DD/YYYY format. For example, June 30, 1990 is 06/30/1990.
• Place of Birth – Write the city/municipality and province where you were born. Include the country if you were born outside the Philippines.
• Sex – Choose either “Male” or “Female.”
• Civil Status – Select whether you are “Single,” “Married,” “Legally Separated,” “Annulled,” or “Widow/er.”
• Citizenship – Check “Filipino” if you’re a citizen of the Philippines.
• PhilSys ID Number (Optional) – Write your Philippine National ID number if you have one.
• Taxpayer Identification Number (TIN) (Optional) – Write your 9-digit TIN if you have one.

II. Address and Contact Details

• Permanent Home Address – Write your permanent home address including unit/room no./floor, building name, lot/block/phase/house number, street, subdivision, barangay, municipality/city, province/state/country, and ZIP code.
• Mailing Address – Check “Same as Above” if your mailing address is the same as your home address. If not, write down your mailing address.
• Home Phone Number – Provide your home telephone number including country code (63) and area code. For example: (63)(32)411-1234. Write “N/A” if you don’t have one.
• Mobile Number (Required) – Write your 11-digit mobile number.
• Business (Direct Line) – Indicate your business telephone or landline number. Write “N/A” if you don’t have one.
• E-mail Address (Required for OFW) – Your e-mail address should be written in capital letters (e.g. [email protected]).

III. Declaration of Dependents

If you would like to add dependents, include them in the fields provided. Provide the full name of your spouse, children below 21 years of age, and parents who are 60 years old and above and totally dependent on the member.

• Last Name
• First Name
• Name Extension – Example: Jr., Sr., III.
• Middle Name
• Relationship – Indicate your relationship with the dependent (e.g. daughter).
• Date of Birth – Write the dependent’s date of birth in MM/DD/YYYY format. For example, June 30, 1990 is 06/30/1990.
• Citizenship – Write “FILIPINO” if dependent is a Philippine citizen.

You can also check the boxes for “No Middle Name,” “Mononym,” and “Permanent Disability” if applicable.

IV. Member Type

• Direct Contributor – Select your membership type as a direct contributor, meaning you or your employer is directly contributing to PhilHealth. For example, if you are an employee of a private company, check the box for “Employed Private.” If you’re freelancer, check “Self-Earning Individual.”
• Indirect Contributor – Select your membership type if you’re an indirect contributor, which means that your contributions are subsidized by the government. For example, if you’re a beneficiary of the Pantawid Pamilyang Pilipino Program (4Ps), check the box for “4Ps/MCCT.”
• Profession – Specify your profession unless you’re employed, a lifetime member or a sea-based migrant worker.
• Monthly Income – If you are a self-earning individual, kasambahay or family driver, indicate your monthly income in Philippine pesos.
• Proof of Income – Indicate the proof of income that you will submit as a supporting document (e.g. payslip).

V. Updating/Amendment

In this section, check the box corresponding to the type of updating or amendment in your PhilHealth MDR. Write your old information in the “FROM” field and your new or updated information in the “TO” field.

• Change/Correction of Name – Check this if you want to correct an erroneous entry or misspelling of your name, if you had a change of name due to marriage, or if you have a legal change of name.
• Correction of Date of Birth – Check this if you want to correct an erroneous entry in your date of birth.
• Correction of Sex – Check this if you want to correct an erroneous entry in your sex or gender.
• Change of Civil Status – Check this if you recently had a change of civil status (e.g. single to married).
• Updating of Personal Information/Address/Telephone Number/Mobile Number/E-mail Address – For any changes and updates in your personal information, check this box and enter both the old and new information.

Finally, affix your signature over your printed name and indicate the date when the PMRF was signed. If unable to write, affix your right thumbmark on the space provided.

Step 3: Scan or Take a Photo of Your PMRF

After filling out the PMRF, scan or take a photo of the document and save it as a JPG or PDF file. If you don’t have a scanner, you can use a scanner app like CamScanner (download from Google Play or the App Store).

Make sure that you have scanned or photographed both pages of the PMRF, and that all the information in the form are clear and legible.

If you have supporting documents, such as a birth certificate or marriage contract, scan or take a photo of them as well. Include your valid ID as PhilHealth will need it to verify your identity.

Step 4: Email Your PMRF to the Local PhilHealth Office

Once your PMRF, supporting documents and valid ID are scanned or photographed, it’s time to submit them to your local PhilHealth office via email.

Open your email application (e.g. Gmail) and write the following message (feel free to edit it with your personal information):

Dear PhilHealth,

I would like to request an update and amendment of my PhilHealth Member Data Record (MDR). Attached to this email are my duly accomplished PhilHealth Member Registration Form (PMRF), supporting documents and valid ID.

Thank you so much for your assistance with this matter.

Truly yours,
[Your Name]

Attach the photos or scanned copies of your supporting documents and valid ID, and send the email to your local PhilHealth office with the subject “Updating of PhilHealth MDR.”

Visit this page to get the correct email address of your local PhilHealth office. Select a region from the dropdown box and then copy the email address of the local health insurance office in your city or province.

In the example above, the email address for the local health insurance office of Ilocos Norte is [email protected]

Step 4: Wait for PhilHealth to Update Your Records

Now all you have to do is to wait for a reply from PhilHealth acknowledging receipt of your email. Your request will then be forwarded to the processor who will update your records.

Processing time is normally 2-3 working days from the date of acknowledgement. During this time, PhilHealth may ask for additional supporting documents or proof of identity.

You will receive another email from PhilHealth once they have successfully updated your MDR. If there has been no update from PhilHealth after 3 working days, you may call your local PhilHealth office to check the status of your update request.

Step 5: View or Download Your Updated PhilHealth MDR Online

The final step is to view your updated PhilHealth MDR online to verify that your records have been updated. If you have a PhilHealth online account, just login to the PhilHealth member portal and click “Print MDR” to view, download or print your MDR.

You can also drop by the PhilHealth office to request a copy of your MDR. Simply present your valid ID and PhilHealth number.

Final Thoughts

You’ve just learned how to update your PhilHealth MDR online without personally visiting the PhilHealth office. Unlike other government agencies like the SSS, PhilHealth has no option to change or update your membership records on their website, so you will have to email them and they will be the one to update it for you. Nevertheless, it’s still better than spending your time and effort to go to the PhilHealth office.

If you have any questions and concerns about your PhilHealth membership, don’t hesitate to call the customer service hotline (02) 8441-7442 or email [email protected].